When you purchase an item of consumer electronics it isn't actually the manufacturer who has the main legal responsibility if the product goes wrong. The oft quoted "sale of goods act" applies to the person with whom the customer has exchanged the ownership. In most cases the contract of purchase is with the retailer and thus the onus is with them to assist the customer after sale. A manufacturer has a limited responsibility in the case that the retailer cannot, or will not, honour the warranty but in most cases it is the retailers generosity and discretion that prevails when the customer is speaking directly to the manufacturer. Also remember that
Warranties on consumer electronics
Warranties on consumer electronics
Warranties on consumer electronics
When you purchase an item of consumer electronics it isn't actually the manufacturer who has the main legal responsibility if the product goes wrong. The oft quoted "sale of goods act" applies to the person with whom the customer has exchanged the ownership. In most cases the contract of purchase is with the retailer and thus the onus is with them to assist the customer after sale. A manufacturer has a limited responsibility in the case that the retailer cannot, or will not, honour the warranty but in most cases it is the retailers generosity and discretion that prevails when the customer is speaking directly to the manufacturer. Also remember that