Last week, I wanted some product info on some silicon, I go to the companies website, and there is nowt on there, just a form to fill out to request more info. So I send that off with a sarcastic remark about hating silicon companies who don't publish basic datasheets. Then that gets a "stuck in the queue" response via email from their server! Then today I get a one line response from someone there:
"But isn't [my company] also producing [technology I am interested in] silicon?" 

Is this customer service?! And it turns out that the initial response is from the company director of technical marketing! My god how has this man survived 20 years in marketing in Silicon Valley?!

I know I'm having a bad day, but really, did I deserve this?!

 Bob

Read on for the full story

Continue reading “Service rant”