I’ve had a couple of HTC phones now and even more Windows Mobile phones. The experience, while not pain free, has roughly been positive. However with the release of the HTC Touch Diamond from Orange really whetted my appetite, it looked like the sexy iPhone challenger and the demos were really quite sweet. It wasn’t easy to get hold of, it sold out very quickly, but this week mine arrived.
First thing I noticed, the non-standard HTC USB interface ("Because we are special"), I could live with this even if all the existing phones in our house use standard USB chargers quite easily.
Second thing, well it wasn’t exactly fast on the start up…
Third thing, well it sucked battery quicker than the proverbial ‘Duncan’s mum’.
All of these things I felt I could get used to, but then there was the killer:
I have a TomTom Go 910, I bought it a few months ago from Dabs.com on sale. It was great, because not only was it the excellent TomTom satnav but it also has TomTom Traffic when used with a GRPS enabled Bluetooth Phone AND it can act as a bluetooth headset! Wow! This has worked great with my works Blackberry 8800, OK but without the modem on my works Blackberry 8310 and it worked fine with my Orange/HTC SPV M600.
Obviously and quite plainly it the TomTom Go 910 doesn’t work with the Bluetooth of the new HTC Touch Diamond! Damn
I’ve called HTC ("Not our problem speak to TomTom"), TomTom ("Not our problem speak to HTC") and Orange ("Its not really a function of the Orange network that has a problem so it’s not our problem.").
I have the right of return and now it looks like I will have to take that up. It’s really disappointing to reach that, I had hoped there was some fix or patch for the software but I asked HTC if it was a known issue and they said "no". So I am left with little choice but to send it back and find something else. I have two phones, so it might just be simpler to downgrade my contract with Orange and save myself some effort.
A sad day for HTC, a sad day for Orange and a sad day for producy expectation.