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Written by Bob H
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Friday, 13 June 2008 14:37 |
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Our call centre isn't big, but then again it is very efficient and rarely has dropped or missed calls. Plus we have sufficient measures in place to allow us to call people back as soon as things slack off. However, yesterday a client called to ask about something (which being a broadcast problem wasn't our problem and wasn't our fault), and he called during a busy period. After being on old for 4min 31seconds he was offered the opportunity of being called back rather than waiting, he could leave a message with his details and normally we call back within a couple of hours at most. He left this message: NSFW: http://www.orbit.me.uk/gallery2/main.php?g2_itemId=1206 Pleasent chap to use that kind of bad language to some people who are there to help and who weren't actually responsible for his troubles. But it's our box they are using it must be our fault. He was called back, around 10min later, funnily he hadn't left his phone number on the message but everything is logged anyway. He was very sheepish and humble; surprised to be called back by someone so helpful. |
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Written by Bob
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Tuesday, 03 June 2008 10:25 |
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Rather annoyed this morning, I had to make up some Cat-5e cables, not a big thing but something I don't enjoy. That wasn't the problem however, I came to crimp them and found that someone in the office has bent the die on my Rolson RJ-45 ratchet crimp tool. I leave my tools at the office partly out of convenience and partly because they keep them out of the way at home. I accept the visiting engineers use them occasionally, however it is very rude that I find them around the office and now I find one broken. Peeved. |
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Written by Bob
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Monday, 26 May 2008 09:48 |
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I got a good old chuckle out of xkcd today and thought I would share: ![](alt="starwatching" "starwatching") |
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Written by Bob
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Friday, 23 May 2008 09:57 |
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In Euan Semples recent blog post he talked about the digital divide as it has been on the news of late. I was thinking about it and I don't think the issue is really rural vs city, infact I think cities are probably logically the places where the digital divide can be much more of a problem. Looking at the statistics I note that Glasgow has the worst broadband take-up in the country, is this because of relative education levels and poverty? In general in the UK rural communities are not poor like they are in other countries. A few weeks ago I was in Greece staying in a small village in the hills and by most economic measures I was in a poor village (however I have rarely seen a happier and more at-peace group of people), I don't think anyone there would have owned a computer. That is in contrast to the UK rural communities I have seen over the years, most farmers have computers and local schools are increasingly well connected. The real technology divide is about poverty, education and social excusion; frankly it has nothing even to do with the internet, it is about society in general. This connectivity issue is more of a measure of society than the other way around. Also Euan posted about disinterest in traditional politics plus how traditional politics and activism is being replaced by new 'community' action. These communities need not be local but they are increasingly powerful. It is interesting to see the number of online campaigns that get significant results. I'm very apolitical because I've long felt that no politician can be trusted and even those with the best intentions can be side-lined/sabotaged by other peoples efforts. All this despite my fathers political efforts. |
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