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Warranties on consumer electronics PDF Print E-mail
Written by Bob H   
Sunday, 07 March 2010 10:03

When you purchase an item of consumer electronics it isn't actually the manufacturer who has the main legal responsibility if the product goes wrong. The oft quoted "sale of goods act" applies to the person with whom the customer has exchanged the ownership. In most cases the contract of purchase is with the retailer and thus the onus is with them to assist the customer after sale. A manufacturer has a limited responsibility in the case that the retailer cannot, or will not, honour the warranty but in most cases it is the retailers generosity and discretion that prevails when the customer is speaking directly to the manufacturer.  Also remember that after six months the customer is deemed to have accepted that the goods are in working/acceptable order and if there is a problem after this period the customer must prove that the product was faulty at manufacture. Under six months the manufacturer must prove the product was not faulty at manufacture.

A manufacturer warranty is actually a form of insurance that is generally taken by the manufacturer on the products (either internally or externally guaranteed) and it is measured against the expected returns (when producing hundreds of thousands of units some must fail). A manufacturer may provide the company that purchases (the retailer) that warranty at whatever level suits their business model. In some cases a warranty is a point of negotiation because it must be built into the cost of dealing with that customer. In some circumstances a sales package may be offered to the retailer that says they cannot return any product to the manufacturer, in which case the retailer gets a better price because the cost dealing with that retailer is lower (in both logistics and support). A retailer will have a common warranty period that they can pass on but sometimes they might agree a shorter period because either the quality of the goods cannot be so easily quantified (re-manufactured product) or because they can achieve a lower retail pricing but give the customer a lower service level.

In most cases where a retailer sells the same product (not re-manufactured) as another but offers a lesser warranty this isn't an indication that you are getting a lesser product and it isn't that the retailer is trying to con the customer. It is just that they are offering a different service one that is consummate with their business model. This is also the case for extended warranties: they are offered where the supplier wishes to give the customer greater choice or an enhanced service. Although I will acknowledge that in some circumstances extended warranties have been pushed on customers to increase margins and also that re-manufactured stock (which often has a lesser warranty) has sometimes been sold by retailers as new stock without the customer knowing.

 
Economically Sustainable Housing Proposal PDF Print E-mail
Written by Bob H   
Friday, 08 January 2010 16:09

Introduction

The purpose of this document is to describe a model for housing that firmly
embraces the 80’s ideal of ‘property ownership for all’ but which avoids uncontrolled
spiralling property values and creates affordable housing which stays affordable. It
enables all socio-economic groups to benefit from affordable housing without the
need for discrimination and does not rely on social exclusion. Additionally embedding
communities at the heart of the design and not making affordability a special case.
It is not intended to be a communist approach to the property market but to be
a business model which is designed to be sustainable economically and
environmentally, but yet socially aware. Many of the statements in this document
include observations based on the past two decades of the property market by the
authors who have had varying levels of involvement in property and construction but
are presently unable to purchase due to the state of the current property market.

 

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Outsourcing effectiveness PDF Print E-mail
Written by Bob H   
Sunday, 29 March 2009 21:13

I've noticed a disturbing trend towards "turnover per head" in organisations, this means that an organisation will do anything it can to increase it's turnover relative to the number of book employees. Even sacrificing employees to outsourcing because, while costs increase, the amount of money handled per-head has dramatically increased.

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Introduction to KPI's PDF Print E-mail
Written by Angeliki   
Friday, 13 June 2008 21:58

The KPI (Key Performance Indicator) is defined as a factor which is critical to the success of our business. As such it should be measured regularly by collecting and analysing reliable internal and external data. This data allows the company to evaluate its performance and subsequently benchmark it against the rest of the industry. Additionally, it makes our achievements directly comparable to those of our competitors.

 

The process of identifying and selecting the appropriate KPI’s for our business is paramount as this is the stage when a formal system for measuring our performance is established. The company’s commitment to measuring and analysing the collated data can lead to business objectives’ realisation and continual improvement. However, the KPI’s are only a business tool for decision making and at no point can it replace the formal strategic planning of the company. 

 

The benefits seized by such a methodology are presented below:

  • KPI’s can be an initiator for directing and driving our business forward through influencing our business processes. The successful management of our business processes can result into an efficient and profitable company as a whole.
  • KPI’s consist a great tool that supports the company’s vision and goals; two of the major “team binders”. It is generally accepted that integrated teams work more efficiently and produce results in shortest time. Time reductions mean less cost and so greater profitability and predictability of performance. 
  • KPI’s can be a mean for driving improvement through comparison. They can reveal the strengths and the weaknesses of a business and prepare the ground for building a competitive advantage. They reinforce our knowledge for the industry by learning from our competitors.
  • KPI’s could drive innovation. This is why a failure to identify meaningful and measurable KPI’s can put our business in danger as we become short sighted, having limited visibility and finally becoming counter-productive.

 

 
Notes on Customer Expectations PDF Print E-mail
Written by Angeliki   
Monday, 14 January 2008 20:33
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